Customer Driven Ethos
e·thos - noun
the characteristic spirit of a culture, era, or community as manifested in its beliefs and aspirations.
At HFD We Live For Total Quality Experience – "TQE"
We want every client to have a Total Quality Experience with HFD in all aspects of the project from Kick-Off of the Design to the Opening Date of the Hotel (and beyond!)
HFD and all our Associates will create a “PACT” to facilitate an environment that provides our Clients, Vendors, Channel Parties, and Internal Associates an experience that enhances our relationships, provides outstanding service, maintains reasonable and accountable expectations and communicates in a timely and respectful manner.
Leveraging HFD’s Proprietary P.A.C.T. System
PARTICIPATION… The Act of taking part or sharing
ANTICIPATION… Regard as probable, expect or predict
COMMUNICATION… Exchanging information to produce a better understanding and outcome
TENACIOUS… Extremely persistent in adhering to or doing something